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HP Recommended
Product name: HP ENVY TS 17 No
Microsoft Windows 10 (64-bit)

Hello, thanks for your time in helping me with this small issue of mine. Recently, my laptop, has been going off from sleep mode even though I wouldn't touch the screen, my mouse or keyboard. I am confused by why this has been happening. I've researched on that, the slightist touch can put the laptop to sleep. However, I wouldn't touch my laptop since when its on sleep mode, im often at school or going to sleep. Only to find it has been opened and shut down due to battery running out. 

 

 

Would there be able solutions to this small issue of mine?. How can I stop this from happening again? is it a virus? spyware?. 

 

 

Thanks for your time and consideration in helping with this issue. 

 

Kevin.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@ImKevin Thanks for stopping by the HP Support Forums! I'll be more than glad to help you out.

 

To have the best experience on HP forum, you can also visit our HP Forums Guide to know more.

 

I understand that the system keeps waking up automatically from the sleep mode.

 

You can try few troubleshooting steps to try to fix this issue.

 

Please follow the troubleshooting steps by click here Troubleshooting For Sleep Mode Issues  and follow the troubleshooting steps for  "The computer does not go into sleep or hibernate mode" .

 

Hope this helps and fixes the issue.

 

If further help is required please let me know. Cheers !!

KrazyToad
I Am An HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@ImKevin Thanks for stopping by the HP Support Forums! I'll be more than glad to help you out.

 

To have the best experience on HP forum, you can also visit our HP Forums Guide to know more.

 

I understand that the system keeps waking up automatically from the sleep mode.

 

You can try few troubleshooting steps to try to fix this issue.

 

Please follow the troubleshooting steps by click here Troubleshooting For Sleep Mode Issues  and follow the troubleshooting steps for  "The computer does not go into sleep or hibernate mode" .

 

Hope this helps and fixes the issue.

 

If further help is required please let me know. Cheers !!

KrazyToad
I Am An HP Employee

HP Recommended

Thanks so much, I found my solution : ) 

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