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‎05-01-2024 02:27 PM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511V0AV)

I am a virtual worker and have to access many websites via a VPN so that I can gain access. I recently received a new HP laptop and since then I have not been able to properly use these websites. The one I could access and use eventually after changing some of my popup blocker settings and such, but there is another site I am not able to access at all and it's really frustrating as I use these sites daily. I have tried everything that the internet says, I have done cache and browser clearing and nothing. Anyone that can please help me.

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‎05-02-2024 12:28 PM

HP Recommended

You said you "received" this new laptop, so is it something you bought, or is it something your work issued you?



I am a volunteer and I do not work for, nor represent, HP
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‎05-02-2024 12:32 PM

HP Recommended

Hello there! I bought the laptop just a bad choice of words. There are no restriction on it from my work and is completely managed by me. 

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‎05-02-2024 12:43 PM

HP Recommended

OK, I asked because I have used work-provided laptops and they always came with a LOT of restrictions applied.

 

My guess, since this is a new laptop, probably running Win11, is that you are using the MS default browser Edge -- and that is a mistake as MS has blocked it from doing LOTS of stuff, including website access and file downloads.

 

My suggestion is for you to try a different browser -- Firefox, Opera, or Vivaldi -- and see if they have the same issues.



I am a volunteer and I do not work for, nor represent, HP
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