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HP Recommended
HP Notebook 15-ay503tx
Microsoft Windows 7 (64-bit)

Hi Team,

 

While installing Windows 7 Ultimate 64 bit OS on my HP Notebook 15-ay503tx, am getting error which says 'A required CD/DVD or USB driver is missing'.

 

I tried installing using both DVD image and USB which is bootable, still face the same Issue. Please help me out to install.

 

Thanks,

 

Vidhu

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

For the USB driver, download, unzip and run the setup.exe file from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

For the wireless and bluetooth you need these drivers...

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77548.exe

 

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76419.exe

View solution in original post

10 REPLIES 10
HP Recommended

HI.

 

You should do the installation, from a USB and add this driver, once you request the drivers from a USB look for it in theory should look automatically, whenever you look at the correct route, the error is due to a lack of controller chipset Or also by an image from an unofficial source, even from an evil version ultimate copy.

 

 http://downloadmirror.intel.com/24293/a08/f6flpy-x64.zip

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
HP Recommended

Thanks, let me try this.

HP Recommended

Hi:

 

The problem is with the Skylake chipset your notebook has, and the lack of the required USB3 drivers the W7 installation media doesn't have.

 

The solution to your dilemma is to run this tool.  There is a readme file on the link for how to use the tool.

 

You have to run it on a PC with W8.1 or W10

 

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

 

Some folks have trouble using the tool.  Don't know if they have trouble following the directions, or what.

 

If you have an issue with the tool, you can copy the USB drivers from the folder in the tool to your flash drive, and use the advanced install method to load the driver.

 

Also make sure that secure boot is disabled in the BIOS.  W7 is not compatible with secure boot.

HP Recommended

I have tried installing Windows 7 Professional using DVD and it worked. However now the Issue I face is with the drivers. I was somwhow able to install the realtek Ethernet LAN drivers and it worked.

 

However am not able to find a compatible USB driver and Wireless LAN Driver.

 

Can you please help me with that.

HP Recommended

 

 

Intel Chipset Installation Utility and Driver

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75505.exe

 

Intel Wireless LAN Drivers

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76133.exe

 

Realtek Local Area Network (LAN) Driver

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75522.exe

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
HP Recommended

I have already tried this wireless LAN Driver mentioned above. However it is not working for me. Do you have any other option for this.

HP Recommended

@VidhuVS wrote:

I have already tried this wireless LAN Driver mentioned above. However it is not working for me. Do you have any other option for this.


Something should work badly, since they are the drivers for your computer and for windows 7 64 bit.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
HP Recommended

Hi:

 

For the USB driver, download, unzip and run the setup.exe file from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

For the wireless and bluetooth you need these drivers...

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77548.exe

 

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76419.exe

HP Recommended

I have tried using the drivers provided in HP Site and it worked for me this time.

 

Thanks for all your help and support.

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