Notebook freeze up

[zakeru]

I have installed the latest version of Bios & HP PC Hardware Diagnostics (UEFI). But after installing them my Notebook sometimes randomly freeze up. I even reset my Notebook using HP Support but the problem is still there. Can someone please help me with this?

[The_Fossette]

Hi @zakeru

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the system is freezing randomly.

I’d love to help!

Follow the steps in the below document to fix this issue.

http://hp.care/2c4UADV

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[zakeru]

As per the link you provided I have first checked whether there is any hardware failure and I have got following message.

Memory Extensive Check : Failed
Failure ID : OLM404-BA28HD-XD7X6K-40AE03
Product ID : Z4H95PA#UUF
Memory Module 1 : Bottom-slot 1 (Left)

Does that mean I have to replace my memory card?

[The_Fossette · Accepted solution]

Hi @zakeru

Thank you for posting back.

I really appreciate your time and efforts.

As per the results you have posted, the memory on your computer is failed and you need to replace the memory.

I recommend you to contact phone support to check the available service options for your computer.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

Take care!

Cheers!

[zakeru]

Thank you for taking your time to answer my question. Really appreceate it.