Office 365 subscription

[CS220278]

I have bought a HP stream 14-ax050-sa and the licence for Office 365 is only going to last to 1st June 2017. Does anyone know who i need to take this up with? Currys passed me to Microsoft. Microsoft passed me nowhere and so I am trying the HP forums?Thank you

[ichi730]

---

@CS220278 wrote:

I have bought a HP stream 14-ax050-sa and the licence for Office 365 is only going to last to 1st June 2017. Does anyone know who i need to take this up with? Currys passed me to Microsoft. Microsoft passed me nowhere and so I am trying the HP forums?Thank you

---

Hi,

Im wondering why youve been passed to different departments. Are you looking to buy a subscription for 0ffice 365? Or complaining that it will only last 1st June next year?

If you want to buy a subscription for office 365 heres the number

Microsoft OIffice: 8AM to 5PM Eastern Time

866-452-4755

[CS220278 · Accepted solution]

I am complaining as it should be 12 months subscription but the expiry date is 1st June 2016. I am based in the UK, part of the deal was Office 365 package for 12 months.

[ichi730]

---

@CS220278 wrote:

I am complaining as it should be 12 months subscription but the expiry date is 1st June 2016. I am based in the UK, part of the deal was Office 365 package for 12 months.

---

Hi,

Thats explains it why uve been transferred from one department to another.

So there are a couple of things I would like to ask in order for you to get to the right track.

 part of the deal was Office 365 package for 12 months.

-Who mentioned about a deal? Is it from HP Online store? Or from where you purchased it? If you were told something about a deal for 12 months then you should have a product id number for MS Office 365. If dont have a product id number then you should go back to where you purchased it.

Regards,

Norman