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‎09-01-2018 02:15 PM

HP Recommended
Product: OMEN by HP - 17-an104np
Operating System: Microsoft Windows 10 (64-bit)

I have recently updated all of my drivers and i also downloaded OCC (Omen Command Center) from the microsoft store and now i can no longer do my macros. i was hoping somebody knew the fix for thisScreenshot (1).png

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2018 02:17 PM - edited ‎09-02-2018 02:39 PM

HP Recommended

@Molten

 

Thanks for posting on the HP Support Forums. MKazi is at your service. 

 

I understand that after recent updates, the Macros are not working on your OMEN by HP Laptop 17-an0xx series laptop. Thanks for sharing the image.

 

During my research, I came across this HP document that should help us to fix this specific issue. Please click here to access the HP document.

 

Hope this helps. Feel free to let me know how it goes.

 

Eager to help! 🙂

 

If you would like to thank us for the efforts to help you, feel free to mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

View solution in original post

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3 REPLIES 3

‎09-02-2018 02:17 PM - edited ‎09-02-2018 02:39 PM

HP Recommended

@Molten

 

Thanks for posting on the HP Support Forums. MKazi is at your service. 

 

I understand that after recent updates, the Macros are not working on your OMEN by HP Laptop 17-an0xx series laptop. Thanks for sharing the image.

 

During my research, I came across this HP document that should help us to fix this specific issue. Please click here to access the HP document.

 

Hope this helps. Feel free to let me know how it goes.

 

Eager to help! 🙂

 

If you would like to thank us for the efforts to help you, feel free to mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

Was this reply helpful? Yes No

‎09-03-2018 11:25 AM

HP Recommended

Thank You for your help this fixed my issue 

Was this reply helpful? Yes No

‎09-03-2018 03:26 PM

HP Recommended

@Molten

 

Great news! 🙂

 

Glad to know that the issue is solved and hope it remains that way. 

I truly appreciate your patience and efforts.

 

It is an honor to share this platform with you.

 

Take care! 

Was this reply helpful? Yes No
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