Question Regarding Returning Merchandise

[TChatman]

Help

[Chimney_83]

Greetings @TChatman,

Thanks for reaching out to us on HP Forums. 

I understand that you are looking to return your computer. 

Recommend you to check with the point of purchase. 

However, if you need any technical assistance, please let me know and I will be glad to assist you. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[TChatman]

I'm not looking to return my computer. I purchased the wrong software for my computer and needed to return it when in arrived because I do not need it. I was unsure if I was able to.

[Chimney_83]

Thanks for the reply and providing the information. 

If the software was purchased from HP Shopping website. Please contact the shopping team for assistance. 

To get the phone number for your region, please visit www.shopping.hp.com and the phone number will be mentioned on the top. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[TChatman]

Hi, thanks for your prompt response. But this is the software I bought yesterday, but it's not what I need for my notebook.

http://support.hp.com/us-en/mediaorder/HP-Stream-13-c000-Notebook-PC/7372147/model/7563453/softwarei...

[Chimney_83 · Accepted solution]

Thanks for the reply, please contact our phone support for assistance in returning the recovery kit. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[TChatman]

What is the return address for HP Support?