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‎04-21-2016 04:04 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I just bought envy 15 and used for just one day , the next day I'm getting this error : 

 

Re: AccelerometerSt.exe - Application Error

 

 

Your fast help is much appreciated.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2016 04:07 PM

HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎04-21-2016 04:07 PM

HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎04-22-2016 04:03 AM

HP Recommended

It seems to be working now, although when I tried to unistall I got an error but I installed it again.

 

Thanks

Was this reply helpful? Yes No

‎04-22-2016 04:06 AM

HP Recommended

Hi,

 

You're welcome and good to hear it's Ok :generic:

 

There is quite often an error during the uninstall, however it doesn't cause any issue with installing the other version.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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