SIMPLE FIX NEEDED FOR: The application has failed to start because its side-by-side configuration

[js1237]

LAPTOP IS ONLY 4 MOS OLD AND UNDER WARRANTY.

1. When pressing power key to turn on, the screen flashes then pc turns off, and takes many attempts to finally start up.

2. When I attempt to open any programs , I receive the following error message:   

" C:\PROGRAM FILES (X86) GOOGLE\CHROME\ APPLICATION\CHROME.EXE. The application has failed to start because its side-by-side configuration is incorrect.

[visruth · Accepted solution]

Hi,


I would suggest you to perform extensive system testing from System Diagnostics UEFI/BIOS by tapping F2 key as soon as you power on laptop.

Let it finish, may take some time.

Since you're well within warranty, I think free HP technical support would be better in assistance in your case.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

For the second issue, could you try reinstalling Google Chrome using Microsoft Edge: https://www.google.com/chrome/browser/desktop/index.html

Also update/install latest visual c++ libraries from here: https://www.microsoft.com/en-us/download/details.aspx?id=5555


Regards

Visruth