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‎09-18-2016 08:03 AM

HP Recommended
Product: Sleekbook HP Pavilion 15-b050e
Operating System: Microsoft Windows 10 (64-bit)
Hi everybody. A few days ago i changed my hard disk with a new ssd so i decided to install windows 10 in it, but now i can't connect with wifi. I tried to install the new drivers from windows update but nothing changed, so i used some website to find the latest drivers but there aren't. Now i fear that my pc doesn't support windows 10, but i'm not sure.
Please can you help me? What can i do?
Thanks everybody.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2016 10:48 AM

HP Recommended

That is an atheros wireless card your notebook has.

 

I don't think this is going to work, but you have nothing to lose by trying it.

 

I say that because there is no device present for the driver to install to.

 

Before installing the driver, try performing a hard reset of the notebook to see if it discovers the wireless card.

 

http://support.hp.com/us-en/document/c01684768/

 

Here is the W10 driver for that model card.

 

This package contains the driver installation package for the Qualcomm Atheros AR9000-Series wireless LAN Controller in the supported models and operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71858.exe

 

Now, I see that you went through a lot of work to install the SSD according to the manual, so you are not afraid to take things apart like I am.  :generic:

 

If you want to keep running W10 and you can't get the Atheros card to work, I recommend you replace that lousy single band, non-bluetooth wireless card with a nice Intel 7260 dual band wireless N card with bluetooth.  If you have an AC router, you may want to get the 7260 AC card.

 

Just make sure there are two antennas currently connected to the Atheros card.  You need two antennas for that model wlan card.

 

It will work with W10, and there are drivers on the Intel website.

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0                 HP Part # 710661-001

 

 

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0   HP Part # 717381-001

 

 

 

 

 

 

View solution in original post

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15 REPLIES 15

‎09-18-2016 08:15 AM

HP Recommended

Hi:

 

What model wireless network adapter does your notebook come with?

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‎09-18-2016 08:19 AM

HP Recommended
I'm sorry but i don't know, where can i see it?
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‎09-18-2016 08:24 AM

HP Recommended

If there is some kind of driver installed, go to the device manager and click to expand the Network Adapters device manager category.

 

There you will find the names and model numbers of the ethernet and wireless adapters.

 

If you do not see a model wireless network adapter listed there, then that means the driver is not installed and you should then see a device listed as a Network Controller listed under an Other Devices category.

 

The Network Controller will have a little ! mark next to it which means it needs a driver.

 

If you see a Network Controller device listed, please post the hardware ID for it.

 

To find the hardware ID, click on the network controller device.

 

Then click on the Details tab at the top of the Network Controller window.

 

Now you will see a Property drop down list and it will be set to Device Description.

 

Drop down on that list, and select the 3rd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

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‎09-18-2016 08:27 AM

HP Recommended
Ok, i'll post in a few minutes.
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‎09-18-2016 08:38 AM

HP Recommended
I hope it's right, 'cause i there isn't the ! next to the controller. The id is:

PCI\VEN_10EC&DEV_8136&SUBSYS_18FD103C&REV_05
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‎09-18-2016 08:42 AM

HP Recommended

Hi:

 

That is the wired adapter.

 

There should be one for the wireless network adapter.

 

If you do not see that listed where you found that ID... I think your model is sold in Italy, correct?

 

Look for a device labeled controller di rete.

 

That is the ID I need for the wireless.

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‎09-18-2016 08:50 AM

HP Recommended
Yes, i'm from italy and i bought my pc here.
Anyway in Network Adapters the only device named "controller" is that i sent before. Unfortunately there aren't nobody else.. there are only some device named WAN Miniport but nothing with wirless or controller..
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‎09-18-2016 08:52 AM

HP Recommended

Yes, but now you need to look at the whole device manager listing.

 

If the wireless needs a driver, it will not be listed under the Network Adapters category.

 

It will be listed by itself along with all the other things.

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‎09-18-2016 09:00 AM

HP Recommended
Ah ok. I looked for in the whole list but i'm sorry, there isn't "controller di rete"
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