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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Stuck in the "Welcome to HP Support Assistant" Screen

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12-05-2016 03:05 AM - edited 12-05-2016 03:08 AM
I have recently purchased an HP Omen 15 laptop, and have noticed that the HP support Assistant has not been working. While there are options, the "Next" button is always grayed out, preventing me from further using the software no matter what button I press.
Enclosed is a screenshot of the page. Any assistance would be appreciated.
https://gyazo.com/bfd23477306fed23f4b342ffbd9b2ebc
Edit: Disregard this issue. It turned out there was one question that I had forgotten to answer. This solved the problem in answering it.
Solved! Go to Solution.
Accepted Solutions
12-05-2016 03:24 PM
Hi @DoctorW
Welcome to the HP Forums!
Perfect, I am really glad to hear that the issue is taken care.
If any other questions arise, please feel free to write back to me.
Take care.
Cheers!
The_Fossette
I am an HP Employee
12-05-2016 03:24 PM
Hi @DoctorW
Welcome to the HP Forums!
Perfect, I am really glad to hear that the issue is taken care.
If any other questions arise, please feel free to write back to me.
Take care.
Cheers!
The_Fossette
I am an HP Employee