• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-06-2024 02:02 PM

HP Recommended
Product: HP EliteBook 840 G3 Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 11

I own a HP Elitebook 840G3 which runs on windows 11 pro. Synaptics Fingerprint does not show on device manager despite all the methods I've tried from various online sources for months. Reinstalling the driver from the HP website does not show if the driver is installed. The option for 'Unkown devices' does not show either.

Please help.

Category:
Reply
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2024 08:00 PM

HP Recommended

@Steve0008 

 

FingerPrint is an OPTION. Did you buy that option for your machine ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎05-07-2024 08:00 PM

HP Recommended

@Steve0008 

 

FingerPrint is an OPTION. Did you buy that option for your machine ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-08-2024 09:20 AM

HP Recommended

I actually found out the laptop doesn't have a fingerprint reader assembly. So I guess I'll have to install one. Out of topic, can I install a 360 degree hinge for the elitebook 840 g3

Reply
Was this reply helpful? Yes No

‎05-08-2024 04:16 PM

HP Recommended
@Steve0008 wrote:

... Out of topic, can I install a 360 degree hinge for the elitebook 840 g3

@Steve0008 

 

No, no part for it. You need a new x360 machine

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.