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‎03-18-2023 06:54 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)

I am not able to charge my laptop to 100 percent. It gets stuck at 99 % and the battery notification doesn't show its plugged in. Tried almost everything its still not working. Any suggestions will be appreciated.

Category:
1 REPLY 1

‎03-19-2023 04:51 AM

HP Recommended

Hello @AlbinJohn 

Sorry to hear that you are having problems ... I would like to help you.

 

Please < calibrate > your battery ...

 

(1) Open Windows <Device Manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1679226782627.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged 

( Check LED charging indicator, if present )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back

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