Windows 7 cannot locate bluetooth drivers for device

[jkhjr]

Hello:

Windows 7 cannot locate drivers for bluetooth headphones.

Any suggestions?

Thank you.

[Cesar_A3]

Hello jkhr,

 You can read the instructions that came with the Bluetooth device, there may be special requirements or software that needs to be installed. Also you can consult the device manufacturer's web site for software updates and information.

 Make sure the device you are trying to connect is compatible with Windows 7.

 Here some tips for headphones, headsets, or speakers:

• If your speakers, headphones or headset appears in Windows, but you can't hear them, set them as the default playback devices in Windows sound properties for speakers (and microphone).
• Unpair or disconnect other paired devices if more than one Bluetooth device is connected.

Any other questions please let me know.

[jkhjr]

Sorry, but there are no special requirements or software available.

Any other suggestions?

[Cesar_A3]

Hello jkhr,

You can find more information about this issue in this link:  http://support.hp.com/us-en/document/c01590950

Regards.

[jkhjr]

I went to Device Manager but could not locate a bluetooth adaptor listed. It must have not been reinstalled after I installed a new hard drive 3 years ago. Is there a way to get the bluetooth adaptor?

Thank you

[Cesar_A3]

Hi jkhjr,

Can you please tell me whats your pc product # ?

[jkhjr]

Pavilion DV7-4270us

[Cesar_A3 · Accepted solution]

Hi Jkhjr,

There is 2 possible solutions for install the Bluetooth driver.

You can install "Broadcom 2070 Bluetooth Software and Driver" and see if the bluetooth appear in device manager. If not please unisntall it and try with "Ralink/Motorola Bluetooth Adapter Driver".  You can find those drivers in this link:

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv7-4200-Entertainment-Notebook-PC-serie...

select "expand all" option and with ctrl+f find bluetooth.

Hope this helps.!!

Regards.

[jkhjr]

ok