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‎12-16-2016 10:40 AM

HP Recommended
Product: EliteBook Folio G1
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP EliteBook Folio G1 (M5 6Y54)

One of the reasons I decided to buy this model is that in several publications is stated that it supports windows Hello face-recognition. Please see the links below:

http://www8.hp.com/h20195/v2/GetPDF.aspx/c04851660.pdf

http://www8.hp.com/ch/de/products/laptops/product-detail.html?oid=9764622#!tab=features (german)

It says "forget about passsords... use windows hello face-recoginition..."

I upgraded to Windows 10 Pro.

 

Unfortunately this does not work.

Could you please let me know how I can fix this?

 

Thanks

1 person had the same question
3 REPLIES 3

‎01-05-2017 02:23 AM

HP Recommended

Hello,

I have the exact same problem...

When we go to the site HP, we see ads that announce that the pc works with windows hello.
I have already searched and communicated with HP, they said it was not compatible.

I think it's a scam!!!!!!!

Was this reply helpful? Yes No

‎01-06-2017 12:47 AM

HP Recommended
Seems to be a scam. Until now I didn't hear anything from HP.
It seems that they get away with this.....
Obviously they don't care and never read the forums.
Was this reply helpful? Yes No

‎01-06-2017 01:11 AM

HP Recommended

I have already contacted HP twice, here is the only answer I got:

• This unit does not come with an IR Cam

When I tried to ask why, I did not get an answer

Was this reply helpful? Yes No
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