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- ac adaptor of Hp Pavilion notebook 15-ab054ca
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10-12-2016 08:20 AM
Dear Sir,
I need a replacement of the ac adaptor for my notebook 15-ab054ca. There is one in amazon.ca by Battpit ac adaptor 19.5V 4.62A 90W. Is it compatible with my notebook?
I try to get one from Hp but I don't know how. Hp's website is too complicated for searching what I need.
Please advice,
Thanks,
Tommie Mak
Solved! Go to Solution.
Accepted Solutions
10-14-2016 10:22 AM
Hi @tommiemak,
Welcome to the HP Forum! 🙂 It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More.
I see that you need a replacement AC adapter and are wondering if the one you found on Amazon is compatible. Here is a link to the HP Pavilion Notebook (Intel) Star WarsTM Special Edition Notebook Maintenance and Service Guide. Please look at chapter 3, page 31 HP Smart AC adapters for the specifications and replacement part number. You stated you found the HP website too confusing to use. Here is a link to the correct page to locate an adapter. Find the right battery or adapter for your laptop You can also call and order the adapter if that would be easier for you and would ensure you get the correct one. 1-800-473-4732 (1-800 hp-direct) . Please let me know if you require further assistance.
If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the “Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!
10-14-2016 10:22 AM
Hi @tommiemak,
Welcome to the HP Forum! 🙂 It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More.
I see that you need a replacement AC adapter and are wondering if the one you found on Amazon is compatible. Here is a link to the HP Pavilion Notebook (Intel) Star WarsTM Special Edition Notebook Maintenance and Service Guide. Please look at chapter 3, page 31 HP Smart AC adapters for the specifications and replacement part number. You stated you found the HP website too confusing to use. Here is a link to the correct page to locate an adapter. Find the right battery or adapter for your laptop You can also call and order the adapter if that would be easier for you and would ensure you get the correct one. 1-800-473-4732 (1-800 hp-direct) . Please let me know if you require further assistance.
If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the “Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!