camera issues

[taykid28]

ive tried all day to get my built in camera to work ,its a relitively new computer ... i havent broken it or anything today i went to use my camera and it keeps saying cant find my camera... its driving me inasane, ive been looking online all day trying all the differnt things and nothing is working... i did the whole go into device manager or whatever and there no imaging category for web cam nothing... i need some help if theres even a resolution... i just dont understand why something new should have issues like this?

thank youuu

[Photoray002]

Hello taykid28

What is the full model number of your laptop?

[taykid28]

Product number:W7B87UA#ABL

is this what u mean?

[taykid28]

this is what it says when i try to click my camera.

[Photoray002]

In the Device Manager, is there a category for "Other devices"?

If so, is there a device named something like Intergrated Webcam or such and has a Yellow Caution Sign next to it?

If so, right click and uninstall it.

Restart the PC.

Give it a minute after restart and try the camera again.

> Sometimes the MS Easyfix can help restore the webcam. <

Find and fix problems with devices and hardware

[taykid28]

Yeah other devices isn't there either. Ugh I'm just having such bad luck

[Photoray002]

You're not letting me know if everything I offer is helping, so its getting harder to know what to tell you if you dont respond completely.

Did you also go to the download link I gave you and run the trouble shooter?

If so, what were the RESULTS?

If nothing happend, restart the PC and rapily tap the F2 key.

The will bring up the PC Hardware Diagnostics UEFI window.

Arrow down to Component Tests and hit Enter.

Arrow down to Webcam and hit Enter.

Hit Enter again to run the test.

What is the result?

[taykid28]

Hey thanks.

So nothing has been working at all.

I just restarted the pc and pressed f2 webcams is not on the list at all, either is camera.

[taykid28]

I have also tried all your other suggestions but still no luck

[Photoray002]

Download this file and run it to update the diagnostics tool. Then run it again to see if the camera test shows up.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay000-notebook-pc-series/10862300/m...

Also, you say you upgraded to Windows 10 32bit?

That machine came with 64 bit Windows 10. Are you sure its 32 bit or was that just a mistake?

Are you also still under warranty?