can't download driver for my laptop

[1959Ramz]

i don't know why i can't download drivers i can't click on them there's no size and download icon to click

here: http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1000-notebook-pc-series/5046257/model...

[Paul_Tikkanen]

Hi:

If you just reinstalled W7 the problem may be that you are using internet explorer 8/9 and the support site only works right with IE 10 and 11.  I brought this up with HP a long time ago but they said that they could not revise the pages to work with older versions of IE.

So, until you can do the updates, to get IE11, you are kind of caught between a rock and a hard place.

Here are the direct links to most of the drivers you need.  I don't know what model wireless network card your notebook has, so I can't post the direct link to the driver for that until you post the hardware ID for the device labeled Network Controller.  I will give you the instructions to find the hardware ID at the bottom of my post.

First install the intel chipset installation utility and restart the PC.

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

File name: sp52791.exe

Graphics:  Install and restart the PC.

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

File name: sp53404.exe

Audio:  Install and restart the PC

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

File name: sp55026.exe

Ethernet:

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

File name: sp55031.exe

Card reader:

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

File name: sp55030.exe

Intel Management Engine Interface:

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

File name: sp52795.exe

To find the hardware ID, go to the device manager and click on the device you see listed as a Network Controller.

That is the wireless card that needs the driver.

Click on the Details tab at the top of the Network Controller window.

Now you will see a Property drop down list and it will be set to Device Description.

Drop down on that list and select the 2nd item (Hardware ID's).

Post the top string of characters that you see in the window.

[1959Ramz]

PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C&REV_01

PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C

PCI\VEN_14E4&DEV_4727&CC_028000

PCI\VEN_14E4&DEV_4727&CC_0280

is it this? yeah i just reinstalled win7 so i need to install important especially graphics,and networks

[Paul_Tikkanen]

Yes, that's the info I asked for...

Here are the wireless and bluetooth drivers you need...

This package contains drivers for the supported Broadcom Wireless LAN Adapters in the supported notebook/laptop models and operating systems.

File name: sp57965.exe

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

File name: sp61617.exe

[1959Ramz]

[Paul_Tikkanen]

Hi:

I don't think that is the one you need.  That driver is for notebooks with the 2nd generation core processors.

Yours has the 1st generation core processor and I posted the link to the graphics driver you need for that.

[1959Ramz]

my laptop is using amd and intel graphic driver been doing this before during installation i install these two

[Paul_Tikkanen · Accepted solution]

OK.

Well, if you are sure that is the one you need, here you go...

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

File name: sp55025.exe

You don't need the Intel graphics driver.  That is included in the above file.

[1959Ramz]

ok brother thanks a lot it's my first time to use this HP community forum and you respond fast not as i expected Thanks

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.