dropped my laptop

[sandra841]

I dropped my laptop off the arm of the couche it completely went off i turned it back on i had to run through error programs after doing all that it still never worked now when i switch it on it tells me a disk error occurred press ctrl+alt+del to restart when i do this it brings me straight back to the same message help

[DavidPK]

Hi,

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run a test on the Hard Drive.  Post back with the details of any error messages.

Can you also post back with the following details.

1.  The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.

2.  The full version of the operating system you are using ( ie Windows 7 64bit ).

Regards,

DP-K

[sandra841]

Model no hp pavillion g6 notebook pc product no qc710ea#abu error came up with code

Rgbr43/5pu6ka/mfpv5f/6owh03.
Product I'd qc710ea#abu.
Hard disc 1

[sandra841]

Windows 7 64bit

[DavidPK]

Hi,

The error code will be a Smart or Disk Self Test failure - in either case, it would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the fall you mention and the start-up issue.

If you would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

[Lisa1126]

I, too, dropped my laptop - Hp Pavilion 11 x360 PC (J8B99PA#ACJ)
I ran the System Fast Test -Tells me :
Processor check - Module missing
Hard drive Smart check - passed
Hard drive short DST check - failure

Does this mean I have to replace the hard drive?
If so, how do I get it replaced ?
Can u send me a guide ?

[Lisa1126]

Also @DavidPK
For the hard drive -
Failure Id - GSP78C - 7ML83R - XD7WL1- 60TF03