• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

Since upgrading to the Windows 10 Anniversary edition (version 1607, OS build 14393.82) any PRINT commands from Microsoft Office Word 2003 using Foxit Phantom PDF as a printer produce documents that are 60% of the normal 8 1/2 x 11 page size. 

Foxit Phantom PDF came as a bundled product when I purchased the HP Pavilion.

If I use a competitors product (ABBYY), I get normal presentation.

Has anyone else seen this problem ?

Is there a solution ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This problem is solved after Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3176938)

View solution in original post

1 REPLY 1
HP Recommended

This problem is solved after Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3176938)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.