• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion dv5-2135dx
Microsoft Windows 10 (64-bit)

i'd like to get bluetooth working. but it seems i've bumped into dead ends and no avail yet to get bluetooth working on windows 10 64-bit.

 

i tried both bluetooth drivers from the official product's driver page from hp "sp50180" & "sp52533"

 

driver page - http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv5-2100-Entertainment-Notebook-PC-serie...

 

i tried running both in compability mode for xp sp3 and windows 7 no avail, they didn't work

 

"sp52533" outputs the error "bluetooth hardware must be switched on to run this setup package" but the thing is that i've yet to see/find bluetooth under devices so i can enable it

 

"sp50180" outputs error "this app can't run on this pc" as i said before - i tried compability mode for both xp sp3 and windows 7. it did not work either

 

under c:\SWSetup\SP50180 there's "Inst.exe" and "BTW.msi"

both let me install the driver/software but it does not work, i still didn't find bluetooth under > devices in settings even after install/installed these

 

would really appreciate the solution/fix/workaround to resolve this to get my bluetooth going for windows 10 64-bit.

 

i don't want to revert back to windows 7 just to get bluetooth working. i just want to use my bluetooth speaker with my laptop. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

According to the product specs page for your notebook, it does not come with built in bluetooth networking.

 

http://support.hp.com/us-en/product/HP-Pavilion-dv5-2100-Entertainment-Notebook-PC-series/4210545/mo...

 

If it did, that feature would have been listed along with the 802.11b/g/n WLAN wireless connectivity specification.

 

Then I looked up the model wireless network adapter your notebook has in the parts list...

 

http://partsurfer.hp.com/Search.aspx?SearchText=XH004UA

 

It does not list a separate bluetooth module and the Atheros AR9285 802.11 b/g/n (1x1) WiFi adapter (Most of World) if that is the card you see listed under the network adapters device manager category, is not a combination wireless/bluetooth adapter.

 

So, I would say that you are getting the 'bluetooth hardware must be switched on' message because there is a complete absence of the bluetooth hardware, which according to all I have written, makes sense as to why you can't get the bluetooth to work.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

According to the product specs page for your notebook, it does not come with built in bluetooth networking.

 

http://support.hp.com/us-en/product/HP-Pavilion-dv5-2100-Entertainment-Notebook-PC-series/4210545/mo...

 

If it did, that feature would have been listed along with the 802.11b/g/n WLAN wireless connectivity specification.

 

Then I looked up the model wireless network adapter your notebook has in the parts list...

 

http://partsurfer.hp.com/Search.aspx?SearchText=XH004UA

 

It does not list a separate bluetooth module and the Atheros AR9285 802.11 b/g/n (1x1) WiFi adapter (Most of World) if that is the card you see listed under the network adapters device manager category, is not a combination wireless/bluetooth adapter.

 

So, I would say that you are getting the 'bluetooth hardware must be switched on' message because there is a complete absence of the bluetooth hardware, which according to all I have written, makes sense as to why you can't get the bluetooth to work.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.