having gaming issues and system shutting down

[rkbadola]

Hi, i bought this laptop a month ago and since then i am having trobles with it ,it automatically shuts down even when i am watching any tv show or something on it .but the most important thing is its worst gaming performance man serusly i am not even able to play nfs most wanted 2005 edition on it.it gets hanged all over the time not inly that i dont know what happens system gets shut down automatically same thing happens when i play counterstrike source on it (this too is an older version) i dont know what to do i have already posted it many times but never get a reply or help plz send someone to fix this thing up.i am really fed up with it if i wanted a performance like this i wud have bought a lapyop 20k cheaper than this so plz help me.

[Sparkles1]

Hi @rkbadola,

Welcome to the HP Forum! It is a fantastic site to find information, tips, and suggestions. For you to have the most rewarding experience please review the HP Forums Guide. First Time Here? Learn How to Post and More

I grasp that you have only had your notebook about a month and you have been having issues. It will automatically shut down when watching TV  or when you play NFS 2005 or Counterstrike original, the programs will hang and do an auto shutdown. Have you done all your Windows updates? Have you run the Windows troubleshooter? Have you run the HP Support Assistant  to aid with any HP updates?  As the games are older versions, they may not be supported in Windows 10 but, you could try installing the games in compatibility mode to determine it that helps. Compatibility Mode (from windows10forums.com). Here is another link that may help. HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 8, 7). When the notebook shuts down does it feel hot?  Please keep me updated. 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the “Thumbs Up” below is a great way to say thanks!

[rkbadola]

Hi,
Yes everything u described above is perfect about my system . i tried all those things sir ,tried changng copatibility mode and all the help i could get from hp support assistant plus i have all my drivers and everything fully updated i check from everywhere settings and hp support assistant from both they are updated but i am still having the same problem and i dont understand why secondly i played other games like wwe older version2005 that game is working fine in it plus couple of days earlier i was easily able to play gta sandreas but from last 3-4 days it has started to hang in a considerable amount .i dont understand serusly i contacted hp customer care and explained the same thing to them but they cudnt solve it either. And the fan side quite gets heated up when shuts down i really bought this laptop so i could play better games but i really frustrated now so plz tell me what can i do now.
Hope for positive response
Thanx 😞

[Sparkles1 · Accepted solution]

Hi @rkbaldola,

Thank you for the update. As you have completed all the troubleshooting steps, from my previous post and the issue remains, I would check for hardware failures. You also stated that the notebook is hot on the fan side when it shuts down, so I am including HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating Step 6 is to test for hardware failures.  Please keep me updated.

[rkbadola]

Hi @Sparkles1
Thanx for providing the solution ,well today went onto hp wbsite and updated something BIOS and well since then gta sandreas and counterstrike both are running quite good although not excellent performance they are lagging still but no more hang . i did all the test on hardware earlier as u provided but there was no issue with that well i hope it works well like this always will keep u updated in few days if any problem persist .
Thanx 🙂