• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
hp635
Microsoft Windows 7 (64-bit)

hi
i need to the recovery disks for my machine hp 635 laptop
pn A1E52EA#UUW
se [Personal Information Removed]

the above numbers are from the battery compartment hp site does not recognize them as valid, anyway
please i need the recovery disks as my hard drive failed. i have now bought a new dirive.
i then installed windows 10 and tried to used the MS product key that is on the sticker under the but that too came up as not a good key. so here i am hunting down for a swedish phone number to hp in solna and could not find any.
the live chat needs a valid product to proceed and as stated above when entered hte chat does not go forward.
its all confusing and difficult.  by the way i bought this machine from tele2 sweden tele2.se. i called them and they said i should call you.

 

please can someone respond to this post
thank you20170125_123708.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

This is a peer to peer forum.  HP maintains no presence here.

 

I have an old HP business PC phone directory from 7 years ago.

 

This would be the phone number you would need to call in Sweden if it still works.

 

077 130 3000  or  077 130 3030

 

Hours are from 08:00 - 17:00.

 

If you let me know what version of W7 your product key is good for (Home or Pro), I can send you the link to the Swedish W7 32 or 64 bit ISO file download and you should be able to use the W7 product key on that file.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

This is a peer to peer forum.  HP maintains no presence here.

 

I have an old HP business PC phone directory from 7 years ago.

 

This would be the phone number you would need to call in Sweden if it still works.

 

077 130 3000  or  077 130 3030

 

Hours are from 08:00 - 17:00.

 

If you let me know what version of W7 your product key is good for (Home or Pro), I can send you the link to the Swedish W7 32 or 64 bit ISO file download and you should be able to use the W7 product key on that file.

 

 

HP Recommended

hi paul
thank you very much for the life line. i rang the second number and was given their new number.
cd's are being shipped to me next week.

really.... much appreciated

😮

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.