replacement of AC adapter

[Maya93]

hi, it is impossible to know from support team about it,so I am asking you - Is it possible to buy online from official HP website new original AC adapter(charger) for HP Pavilion 15-e089sr ? model of the adapter - PPP012D-S. If no,what do you advise? because some universal adapters do not suit

[DavidSMP]

Hi @Maya93,

Good day! 🙂 Thanks for posting your question in the HP Community. It is a terrific place to find answers and tips and to have the best experience in the HP forums. I read the post about wanting to order an AC adapter for your computer. I’ll be glad to assist you with this. 🙂  

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 You’ve done some awesome diagnosis. Kudos to you on that score. :).

We recommend only HP certified and HP branded adapters with the right configuration as it is tested by HP and  certified to work with HP products.

If you intend to buy a replacement adapter please contact HP phone support in this regard by visiting this link: http://hp.com/contacthp Please select the country and type the model# of the printer. Then follow the on-screen I instructions to reach HP phone support.

 You could also visit http://store.hp.com to order a new adapter if you decide to. The phone# is also listed for you to contact HP on this link.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Maya93]

Thank you veru much for reply, the problem that I can not find model of my charger on website for buying it. Year of computer is 2013,it is not so old computer but maybe this chargers are not sold anymore

[DavidSMP · Accepted solution]

Hi @Maya93,

I thank you greatly for your super quick response. You don't need any numbers from the AC adapter. When you call phone support or the P store, please give them the complete product#, serial# and model# of the computer and they would assist you with the correct adapter which is compatible with your computer. You could also contact HP part store by visiting this link: http://partrsurfer.hp.com and follow the on-screen instructions.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Maya93]

Hi, It was not possible to buy stuff online so I was forced to buy universal adapter in the end

Thank you very much for support!

[DavidSMP]

Hi @Maya93,

I read your post and appreciate greatly your quick response. Thanks for accepting this as a solution. It was an absolute privilege to have worked with you and shared this platform with you. 🙂

I hope things work great for you and the computer. :)You take care now.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. 🙂

Take care now and have a splendid week ahead.  🙂