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‎04-20-2016 09:02 AM

HP Recommended
Product: HP Envy Notebook m7-n109dx
Operating System: Microsoft Windows 10 (64-bit)

I am getting this message when I try to download updates (automatic).

 

"Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3140768) - Error 0x80240017

 

Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3135782) - Error 0x80240017"

 

How can I remedy this?  Same error # in both.  Thanks.

 

Marie

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2016 01:48 PM

HP Recommended

Hi @mcr308,

 

Glad to hear that the problem is solved. Have a good day!

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎04-21-2016 10:36 AM

HP Recommended

Hi @mcr308,

 

Welcome to HP Forums!

 

I understand that there are two Windows Updated failed due to the same error. I want to help.

 

You can try the following steps on this link: Error 0x80240017 while installing Windows Updates on Windows 10

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 
Regards,

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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‎04-21-2016 11:54 AM

HP Recommended

Thank you for your response. After I posted this, I downloaded the updates recommended by HP Assistant. As far as I can tell, that took care of a number of problems, including the one I posted above. [My computer is an HP Envy m7-108dx (Touch). ]  Thanks

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‎04-21-2016 01:48 PM

HP Recommended

Hi @mcr308,

 

Glad to hear that the problem is solved. Have a good day!

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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