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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-11-2016 04:16 AM

HP Recommended

I have HP ProBook 470 G3 with Windows 7 64 bit version. I get automated updates from HP.

Received update for Radeon R7 M340 AMD Video Driver 16-20-1021-Fp7. After installation of update my ProBook's display becomes dinosaur size writing.

 

Restarting normalises font to 1600 x 900 but then gives a perpetual message that "Hardware Settings have changed, please restart your computer" and another error screen which implies that I am missing a number of other files. Those messages repeat after each restart.

 

Rolled back my video driver to previous version and all works o.k. with no error messages.

 

Turning on machine next time, HP again installs driver update and again corrupts everything. Rolling back seems to fix it but I do not want to do this each time I start the computer.

 

Does anyone have problems with that update? I keep thinking that perhaps that driver update may be for a Windows 10 version and that HP thinks my O/S is W10.

 

I purchased the ProBook only a few months ago with Windows 7 Pro installed and a license with discs to upgrade to Windows 10 if and when I wish to do so.

 

Any thoughts are appreciated.

Fredvau

 

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