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‎09-22-2016 05:14 AM

HP Recommended
Product: Hp-ac002TU
Operating System: Microsoft Windows 8.1 (64-bit)

My notebook Hp -ac002TU, serial number 5CG60957LM

I just instal with windows 8.1 (64-bit), the problem is it cannot project to another screen. There is no option to duplicate, or project only, etc. There is no grapic option if right click on dekstop. 

please help me!!  In my device menager, display adapter is Microsoft basic display adapter ...

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2016 05:22 AM - edited ‎09-22-2016 05:25 AM

HP Recommended

Hi,

 

First, make sure to install the Chipset driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71340.exe

 

When the installation has completed, restart the notebook.

 

When windows has reloaded, try installing the Intel gpu driver package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71341.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎09-22-2016 05:22 AM - edited ‎09-22-2016 05:25 AM

HP Recommended

Hi,

 

First, make sure to install the Chipset driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71340.exe

 

When the installation has completed, restart the notebook.

 

When windows has reloaded, try installing the Intel gpu driver package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71341.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-22-2016 06:30 AM

HP Recommended

The problem solved,

thak you very much Mr. David PK for fast respon. You are such an angel ...

 

Was this reply helpful? Yes No

‎09-22-2016 06:42 AM

HP Recommended

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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