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‎11-23-2016 04:32 AM

HP Recommended

We have bought three laptops "HP 250 G5" and installed Windows 10 on them. We also have updated windows 10. And all three laptops sometimes hang up for minute and then restart. In system logs I see "critical error 0x00000116". I knew it means problem with graphics driver. So I check its version: 20.19.15.4509. The same version I see on HP support site, so it is the newest driver. Also I checked version of BIOS: F.14. But on the site I see version F.13, so my BIOS is even newer. 

How can I fix the problem? Please help!

 

GPU Intel HD Graphics.

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