Display flashes on and off

[Helpplease83]

On first boot the display flashes off whenever I try to move the mouse. When restarted everything is normal. Driver update indicates that I have the latest driver.

[ub6424]

Hello @Helpplease83 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Helpplease83]

Problem was resolved when Intel updated the driver.

[ub6424]

Hello @Helpplease83 

Great to hear...

Please explain what you have done. The community can benefit from it.

[Helpplease83]

To determine if the problem was hardware or software I did 2 things;

1)  Booted into BIOS - display was steady

2)  Booted into the Safe Mode - display was steady

From this I concluded that the problem was software related.

Searches for a new driver got me nowhere.

Driver rollback only found the basic driver which was crippled with lack of features.

This computer is only used occasionally so I cannot say when the change took place but the driver below suddenly showed up and the problem went away.

[ub6424]

Hello @Helpplease83 

Thank you for your explanations.

Kind regards