Dual Monitors not Detected HP Thunderbolt Dock/ 2ndAttempt

[SPectre-ugh]

HP SPectre will not connect dual monitors through dock station.

There are no error messages, save "Display not Detected".  Tech support has been unhelpful.

I purchased another less expensive C dock from HP that didn't work...returned and have now spent a hefty amount on this Thunderbolt, all to no avail. I know that the dock is communicating with the laptop because it will turn it on , the audio works through my headphones, and the extended Key board works-- but not my dual screens.   

I need my dual screens and the end to plugging and unplugging 500 cables! Help! 

[SPectre-ugh]

I believe its the C port on the Spectre. I just unplugged  from the Thunderbolt dock. Now I  have one display monitor working  by plugging into Spectre directly via the left side HDMI portal; no problem. I then used a c port HDMI adapter, plugged directly into the Spectre C port, right side , and nothing. 

[The_Fossette]

@SPectre-ugh

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and have a great day!

Take care.

Cheers!