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‎05-13-2024 06:00 AM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Envy x360 2-in-1 Laptop 16-ac0012TU.

I bought an additional monitor, and in order to connect it, I need to use a USB-C to USB-C cable. When I connect it, the monitor turns on, but it says there's no signal. It seems like the laptop can't transmit video through the USB-C. I tried the monitor on two different laptops belonging to friends and everything worked fine.

I updated all the drivers and Windows and everything possible.

Is it not possible to connect separate monitors to this laptop via USB-C?

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1 REPLY 1

‎05-17-2024 12:43 PM

HP Recommended

I have the same issue with an HP ProBook 455.  My additional Monitor has worked since Nov 2023, and after most recent update, has stopped working and it giving the same 'no signal' message.  I have tried updating drivers, and even connecting thru USB vs the USB-c that I have for 6 months, with no luck.  Please help. 

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