-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
10-22-2017 04:01 AM
i have installed windows 7 successfull after trying several methods and advices from HP Support. But I am having trouble with graphics driver and softwares like thes ones
need some help please
Solved! Go to Solution.
Accepted Solutions
10-24-2017 09:30 AM
Thanks for the reply, OpenGL is integrated with the graphics driver.
Recommend you get HPSA running and use HPSA to update all the drivers on your computer.
Please make sure to install all the Windows updates before using HPSA.
Keep me posted. Good Luck.
Chimney_83
I am an HP Employee
10-23-2017 11:24 AM
Greetings @SanMrks,
Thanks for the post.
I understand that you are unable to install the drivers on your computer which is running on Windows 7, is that right?
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to assist you.
Please make sure you have installed all the Windows updates on your computer first.
Once all the Windows updates are installed.
Please uninstall HP Support Assistant from your computer.
Press Win + R to bring up the run dialog box.
Type %temp% and hit enter.
This would bring up the temp folder.
Delete all the files listed there.
Restart your computer and install HP Support Assistant back on your computer and check.
Prior to installing HPSA, make sure all Windows updates are installed.
Your computer came with FreeDos. Click here.
If you are still unable to use HPSA, try the steps suggested in this HP Article.
Once HPSA starts to work, please use it to install all the driver updates.
Keep me posted.
Chimney_83
I am an HP Employee
10-24-2017 09:30 AM
Thanks for the reply, OpenGL is integrated with the graphics driver.
Recommend you get HPSA running and use HPSA to update all the drivers on your computer.
Please make sure to install all the Windows updates before using HPSA.
Keep me posted. Good Luck.
Chimney_83
I am an HP Employee
Didn't find what you were looking for? Ask the community