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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-13-2016 02:43 AM

HP Recommended
Product: ProBook 430 G3
Operating System: Microsoft Windows 10 (32-bit)

We have a number of HP ProBook 430 G3's (30+) which are able to power on, pass the Windows 10 splash screen, but then have a grey screen where you would expect to see the typical log on screen.

 

We have found that clicking the mouse, pressing enter (to accept the user policy message) and inputting the password of the last user and again pressing enter, will load their profile - though the start menu doesn't work. From here, I can right click the Windows button and sign out, which returns me to the log on screen, but this time correctly. Logging in again without rebooting and everything seems to works fine.

 

So far, we have not detected any kind of pattern or repetition as to why this might be happening. Nor can we prevent it from happening in the future. Launching into Safe Mode and rebooting seems to get the machine back to normal for a while, as does removing the battery and holding the power button for 30 seconds, before trying to boot.

 

It has become a huge problem and we're clutching at straws to resolve.

 

Any help would be really appreciated.

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