• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-25-2016 10:55 AM - edited ‎08-26-2016 08:16 AM

HP Recommended
Product: Elitebook 820 G1
Operating System: Microsoft Windows 10 (64-bit)

I recently had to upgrade my HP Elitebook 820 G1 to Windows 10 and since then the connection to my Samsung TV (UE55HU7200) via HDMI cable it is not working anymore. I purchased the original HP DisplayPort to HDMI Adapter months ago and with it it was working fine. When I now try to do the same the screen on my TV turns black and also the laptop screen turns black (even though the settings are set to 'duplicate screen'). Every 5-10 seconds the laptop screen shows the desktop again, but only for less then a second.

 

Every suggestion will be much appreciated!

 

What did I try so far:

-all windows updates done

-HP display driver update installed

-intel update installed

 

Thanks in advance,

NinoGaRRis

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.