HP TrueVision Full HD (FHD) fails after WIndows Build Update

[DAVEMMM]

Hi, 

I've been scouring the web and have found dozens of forums covering the issue, where after a windows update, the camera no longer works with Skype and other applications. The Windows Camera application can show an image, however it stutters/freezes every few seconds. - Currently running build 1909, however the issue has persisted for some time before.

I can't locate any up to date drivers for the device either, the latest being in 2016, many Windows builds ago. This is poor form from HP on an OEM Windows 10 device. Now with COVID-19 forcing more people to work from home and/or just communicate using VC tools, this should be priority. Looking forward a speedy solution.

[KrazyToad]

@DAVEMMM

Welcome to HP Community

I have gone through your Post and would like to help

Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.