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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2016 07:49 AM

HP Recommended
Product: ProBook 450 G3
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone on the Support Forum,

 

We got a weird issue with a recently new purchased HP Probook 450 G3.  

 

Since one week the laptop screen goes dark blue without any form of live if you dont use the laptop for a few minutes. De laptop still runs because you can hear the fan and the Harddrive spinning. If you try to move the mouse or touch a few keys it doesn't do anything.

We need to hold the on/off key in order to use the laptop again.

 

My first thoughts was that it could be a BSOD. But unfortainly it isn't, because I cant find it with the program called BlueScreenView.

Even if I look at the event viewer I can't find any form of errors, warnings or critical events regarding this issue.

If I check the energy settings regarding turning into sleep, hibernate or or/off it has been disabbled.

 

I can't find any similar problems and I can't register is for an RMA, because the support of HP Netherlands don't know a solution for it.

 

I hope someone could help us with this problem.

 

Kind regards,

 

Leon V.

ComSi Support

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