• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2016 07:49 AM

HP Recommended
Product: ProBook 450 G3
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone on the Support Forum,

 

We got a weird issue with a recently new purchased HP Probook 450 G3.  

 

Since one week the laptop screen goes dark blue without any form of live if you dont use the laptop for a few minutes. De laptop still runs because you can hear the fan and the Harddrive spinning. If you try to move the mouse or touch a few keys it doesn't do anything.

We need to hold the on/off key in order to use the laptop again.

 

My first thoughts was that it could be a BSOD. But unfortainly it isn't, because I cant find it with the program called BlueScreenView.

Even if I look at the event viewer I can't find any form of errors, warnings or critical events regarding this issue.

If I check the energy settings regarding turning into sleep, hibernate or or/off it has been disabbled.

 

I can't find any similar problems and I can't register is for an RMA, because the support of HP Netherlands don't know a solution for it.

 

I hope someone could help us with this problem.

 

Kind regards,

 

Leon V.

ComSi Support

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.