• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-16-2017 03:47 AM - edited ‎01-16-2017 04:06 AM

HP Recommended
Product: HP Spectre x360 13-w011tu
Operating System: Microsoft Windows 10 (64-bit)

I just purchased a new HP Spectre x360 13-w011tu laptop pre-loaded with Windows 10 Home. I am unable to play any videos on the internet. I have tried Internet Explorer, Edge, Firefox and Chrome (Chrome is my preferred browser). I have spent hours trying to research this issue with no success. I have tried selecting/unselecting "use software rendering instead of GPU rendering", i have tried updating the graphics drivers (graphics is Intel HD Graphics 620), I have tried installing/uninstalling Flash player.

 

Are there any other methods to fix this problem? Rolling back to previous Windows version, as other people have suggested, is not an option as I purchased a new laptop.

 

EDIT: SOLVED!! Originally I went to Device Manager, right clicked and tried to update graphics drivers there. It said that I had the latest drivers installed. But i tried again to download and install the latest graphics driver directly from the HP website and it worked!!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.