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‎05-13-2024 07:40 PM

HP Recommended
Operating System: Microsoft Windows 11

External monitor connected via HDMI no longer recognised immediately after the monitor.inf driver was automatically configured, according to the Generic Monitor Properties / Events listing.  Attempted to reinstall the driver and the BIOS but neither have helped.

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2 people had the same question
3 REPLIES 3

‎05-16-2024 06:08 AM

HP Recommended

Hi @AMal37,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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‎05-16-2024 07:10 AM

HP Recommended

Its fixed now.  A video driver was disabled when an automatic driver update was made, not sure if it was for the same driver or not.  Re-enabling the driver corrected the problem.

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‎05-17-2024 12:10 AM

HP Recommended

Hi @AMal37,

 

That's great news! 

 

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

 

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

Elohi_NR
I am an HP Employee
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