Screen turns off after 1-2 min of inactivity

[geotso]

The laptop is plugged in.

Under power options in Control panel there are the default settings: turn off the display after 5min when on battery, and after 10min when plugged in.

I don't use screen saver (even though I've tried to test it setting a 10min wait in that dialog box).

What else should I do to make the screen stay on for as long as I want it to?

[Flower_Bud · Accepted solution]

 Hi @geotso

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, notebook goes to sleep mode after 1-2 minutes of inactivity.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine? 

Were there any hardware/software changes? 

Let's try these steps:

1. Please update chipset driver from the link: Click Here

2. Perform BIOS update following instructions from article: Click Here

Please set sleep settings following steps from the link.

For more troubleshooting,  you could refer to this document: HP PCs - Sleep and Hibernate Issues (Windows 10, 😎 

Keep me posted,

Have a great day 🙂

Cheers!

[geotso]

Thanks @Flower_Bud

It seems that the most recent BIOS update did the job!

Thanks again.

[Riddle_Decipher]

@geotso

Thank you for the update,

I appreciate your time and efforts, 

I'm glad we could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accepted our suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂