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‎02-16-2020 10:32 PM - edited ‎02-17-2020 12:22 PM

HP Recommended
Product: Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)
      • A few minutes after starting my laptop the mouse, touchpad freezes and works erratically. The only way to continue working is to keep restarting. !   The Graphics and BIOS drivers are up to date .....   I have read many similar issues on here, with many different fixes it appears ..... CAN ANYONE HELP ME SOLVE THIS .. its driving me crazy !!!
  • cheers
  • Phil
1 person had the same question
1 REPLY 1

‎02-19-2020 12:17 PM

HP Recommended

@pjs125 Welcome to HP Community!

 

I understand that the Touchpad and mouse freeze continuously for your Spectre x360 13 laptops.

 

Do not worry. I will try to fix the issue.

 

 

I've looked into the details and there's an advisory to fix this issue, here's what I recommend: 

 

Update the BIOS to resolve the issue. Click the appropriate link below to view Software and Driver Downloads for your computer. Expand the BIOS section, then click Details under HP Notebook System BIOS Update (Intel Processors) for installation instructions.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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