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‎07-21-2016 08:17 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Another cracked screen.

My daughters computer is 7 months old. She was flying back from holiday and the computer was in a padded computer case inside a backpack. On opening the computer after the flight there was a crack on the LHS of the screen which then spread diagonally right, across the screen. The computer was fine before the flight and was not dropped or mis-used. Waiting to hear back from customer service but not hopefull as the standard line is that it is the users fault. What happens if I have it repaired and it cracks again?

Thanks HP, will be the last product bought from you.

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