Touchscreen not working

[JDGB]

My Touchscreen stopped functioning after installing Windows 10.

I have done a factory reset to Windows 8 and upgraded to 8.1

I have followed all the repair options, but without success.

Is there a firmware update or anything else that would solve the problem?

[DavidSMP]

Hi @JDGB,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance with touchscreen issues on the computer. I’ll be delighted to assist you with this.

You’ve done a superlative job of troubleshooting and hats off to you on that score. I am amazed at your technical expertise and take it as a privilege to work with tech-savvy customers like you.

As you’ve downgraded the operating system to windows 8.1 and have  also tried some troubleshooting steps, I request you to run hardware diagnostics on your touchscreen to determine if the issue is hardware or software related.

To do this please perform a hard reset first. Steps to do it:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Replace the battery and reconnect the charger.

Then I request you to run the hardware diagnostics. Steps to do it:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press the F2 key repeatedly, about once every second.
• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

Please use this link to run diagnostics: http://support.hp.com/in-en/document/c03467259

There is an associated video for it as well. Please select component tests and run the touchscreen diagnostics. If it passes then the issue is software related and we can figure out a way to resolve it.

Please perform a bios update also which helps. Visit this link: http://hp.com/drivers  Select region and language. Enter the product# of the unit and  follow the on-screen instructions to update the bios for your computer.

Please check this link for further troubleshooting: http://support.hp.com/us-en/document/c03488148

Hope this helps! Please keep me posted about it. I will be glad to be at your service always. Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles. Thanks for being a part of the HP community and if you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid week ahead.

[JDGB]

Unfortunatley my touchscreen is still not working.

After doing a factory reset and upgrading Windows 8 to 8.1, I have run a hardware diagnostic, as suggested, but it did not pass the touchscreen diagnostic.

I then did a bios update.

Then I went through the catalogue of other fixes -

* hard reset

*full shut-down

*checked touchscreen enabled in Device Manager

*resinstalled the touchscreen in Device Manager

*installed Windows updates

*tried configuring touchscreen, but it doesn't respond to touch

*adjusted the power management settings

My PC is just over 2 years old, and I am reluctant to replace it. I can still use it without touchscreen, but as this has happened not long out of warranty, I must admit I am a bit unhappy with HP.

My wife's HP PC/detachable tablet combi has suffered some touchscreen problems too, but I find with a hard reset it normally starts working for a while.

Are there any other fixes I should try on my HP Pavilion TS14-n013a Ultrabook Energy Star?

[DavidSMP · Accepted solution]

Hi @JDGB,

I greatly appreciate your reply. I was away on a weekend and could not respond immediately. As we have established that it is a hardware issue with the touchscreen I request you to contact HP phone support to get the unit serviced. Please visit his link http://hp.com/contacthp Please select the country and language. Type the product# of the unit and follow the on-screen instructions to contact phone support.

Hope this helps! Please keep me posted about it. I will be glad to be at your service always. Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles. Thanks for being a part of the HP community and if you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid week ahead.

[JDGB]

Well! It's suddenly started working!

Taking your advice, I looked up HP Service Centres, and also emailed another firm who advertise servicing HP PCs for a quote.

Then shortly after that, having had a quote, my Airfoil software, which transmits Spotify to my AppleTV connector to my TV and stereo system, stopped working.

So I uninstalled it, and then reinstalled it. It started working again.

Later this afternoon, I touched my screen in passing, and amazingly it now responds.

Working perfectly for now.

Very strange.

Thanks for the input, nevertheless.

What a relief.

[JDGB]

Well, I had my comeupance this morning. Booted up my PC and touchscreen is not working again. It was fine when I powered down last night. Had done nothing since.

Just in case I uninstalled Airfoil, but touchscreen still not working. Reinstalled Airfoil, and still no joy.

Ho hum!

[JDGB]

My touchscreen has continued not to work, other than on the odd occasion, but when I shut down and later restart, it ceases to work.

However, I have found that when I run Command Prompt as an Administrator and run sfc /scannow, once it is about 60% through, the touchscreen starts working again and is fine until I shut down and later restart.

Running sfc /scannow again sorts it for that seesion.

Does that mean it is a Registry curruption problem?

Sfc /scannow says that not all faults could be fixed.

Any ideas about a better was to sort it, rather than running sfc /scannow every time!!!

Gordon

[JDGB]

Well, my touchsceen continues not to work, other than on the odd occasion, but then when I next start up it dosen't work again.

However, when I run sfc /scannow in Command Prompt as an Administrator, about 60% of the way through touchscreen starts working again, until the next time I start up.

Sfc /scannow says not all faults could be resolved.

Does this all mean it is a Registry corruption problem?

Any idea how to resolve this, so I don't have have to run sfc /scannow every time?