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- USB - DP Alt Mode
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08-24-2020 04:34 PM
Hello, I just purchased the Asus Zenscreen MB16ace portable monitor for use with my HP Envy m7-u109dx laptop. The monitor displayed "DP Alt Mode" message. I downloaded the driver package from Asus, but my HP displayed a message saying it already has the 4.5 framework, or higher. I've tried all ports, including the USB-C with no luck. I am really hoping to find a solution to run this external monitor on this HP! Thanks.
08-24-2020 05:44 PM
The specs of your machine is
https://support.hp.com/au-en/document/c05333540
It does not have USB-C port which supports Alt mode. Your monitor USB-C is not compatible with USB-C port on your machine, you can use HDMI port (but your monitor does not have HDMI port) USB-C to HDMI from the monitor end MAY work.
Regards.
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