• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-27-2017 05:10 AM

HP Recommended
Product: HP Stream Notebook 11-d007na
Operating System: Microsoft Windows 10 (64-bit)

 I have carried out a full clean install of Windows 10 1703 build 15063.250 on one of my HP Stream Notebooks 11-d007na's. Bios version F.07. I have installed the missing drivers highlighted in device manager and everything seems to work fine apart from the touchpad. I have tried to install the Synaptics_v19_0_19_1__C__x86-x64_Win10__Signed__MS_Win10_UXUIHID_I2C File from the Synaptics website and the file SP71867 from the HP website without success. No hardware appears in Device Manager and no Synaptics software installs.

 

My other Stream on W10 1607 has Synaptics Clickpad V2.0 installed using driver 19.2.4.10 and Bios version F.08.

 

I have been searching on the internet but have found similar people with the same issue on different machines. Some indacate it is a Windows 10 issue and others a manufacturer issue? 

 

Could someone please advise me which direction to take.

 
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2017 07:25 AM

HP Recommended

Reinstall the Intel Serial IO Driver without Connected Standby Support chipset driver as mentioned here.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-27-2017 07:25 AM

HP Recommended

Reinstall the Intel Serial IO Driver without Connected Standby Support chipset driver as mentioned here.

Was this reply helpful? Yes No

‎04-28-2017 11:43 AM

HP Recommended

I had alredy installed that driver so I did not think of doing it again. Thank you.

Do you have any tips on installing the Synaptics touch pad programme. I have done it before but It dosen't want to install this time even though I followed the same steps that I used on my other notebook. It could have been that that wiped my original driver?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.