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- HP Community
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- Re: Video Play Pausing Rapidly - Mousepad stops working!!
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12-21-2020 02:13 AM
My HP pavilion laptop 14 bf125tx started having a problem in July. Whenever i play a video, be it in a browser or in any player in my PC, the video keep play-pausing rapidly. I have noticed the mousepad also stops working when the reckoning happens.
I ran all kinds of Hardware diagnostic tools, and also changed my harddisk. Still the problem persisted. Then one day a engineer Put the latest version of windows in my PC.
The problem stopped for a month. Now it has started again. Please help as this is really frustrating. No Hardware failure was detected. I also don't use any elexa dot or any other bluetooth device. This problem is also present when running PC in safe mode. I have tried updating the BIOS, chipset..etc. Ran the /scannow in cmd.. but the problem still persist.!
Solved! Go to Solution.
Accepted Solutions
12-28-2020 04:37 PM
I reviewed your post and I understand that the video play pauses automatically and the touchpad stops working.
Don’t worry, I assure you I will try my best to get this sorted.
What is the version of Windows installed on your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105944.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-28-2020 04:37 PM
I reviewed your post and I understand that the video play pauses automatically and the touchpad stops working.
Don’t worry, I assure you I will try my best to get this sorted.
What is the version of Windows installed on your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105944.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
01-06-2021 07:09 AM
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
Cheers!
The_Fossette
I am an HP Employee
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