my touchpad quit working when I tap on it.

[kklandry]

the tap option on my envy's mouse stopped working again.  this has happened before...it stopped working for a couple week.  I tried fixing the problem using hp support but I couldn't figure out how to fix it.  after basically givjing up it miraculously started working agian.  4-6 month went by where the touchpad worked fine but now it wont work again.  am I somehow turning the touchpad off and I don't realize I am doing it??? I'm stumped. any help?

[Jeet_singh · Accepted solution]

Hi @kklandry,

Thank you for showing your interest in the HP Forums, I’d like to help 🙂

As I understand you are having an issue with the touchpad not working, Don't worry I have a few suggestions to help you out 🙂

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command, and then press ENTER:  set devmgr_show_nonpresent_devices=1

* Type the following command a command prompt, and then press ENTER: start devmgmt.msc

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt.

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here

I also need a few details to provide further assistance (if need be):

When was the time it worked (date)?

Did you install the updates from the official hp website?

What is your product number (click here for details on finding information)?

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon.

Both icons are below this post.

Have a good day, Ahead.