Bose QC35 microphone static on ZOOM or Skype video conference

[Wilf7]

I purchased myQC35's 29 Aug 2016.  When used in Video Conference the other end only gets loud static from my microphone on my Elitebook 840 G2.  There is no problem with sound when playing video etc  on it.

I have tried the most up to date MicroSoft supplied Bluetooth drivers and also tried the HP support site drivers - same result - loud static deliverd to the other end from QC35 microphone.

My Andriod phones and tablet have no problem with play back and with using the microphone - from what I see on forums on the net it appears that others are having problems using Bose QC35 with their HP computers.  One OP suggested I also post to this forum with my experience to add to the weight of evidence.

[A4Apollo]

Hey there!

                     Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand that you have issues with microphone on your PC.

Please try the following steps.

Boot into windows.

Hold Windows key + R key, run dialog box would open.

Type in devmgmt.msc, Device manager should pop up.

Under sound video and game controllers, select your audio device.

Right click on the driver and click on uninstall.

Reboot your PC. Download the latest audio driver from the link: http://hp.care/2bMVEbs

Update the audio driver and also update BIOS using this link: http://hp.care/2bMVlNT

These drivers are only for windows 8.1 64bit.

You choose your operating system and drivers using this link: http://hp.care/2bMXjOd

Let me know how it goes.

Have a great day!

[Wilf7]

Mr Robot - I gather you are a conitive computing engine used to answer Customer Requests - I think in this case I would rate your response as a "fail".

There is a BOSE forum item about the same problem from another user you might like to look at https://www.soundtouch.com/CommunityDetail?_escaped_fragment_/feedtype=SINGLE_QUESTION_DETAIL&dc=Sou...

[A4Apollo]

Hey there! thanks for the reply.

I went through the article and it's indefinite whether it is a problem with the laptop or the headphones.

Have you tried using the internal microphone of the laptop during your conference calls?

Do you have the same static noise?

It could be the skype settings which needs to be changed.

So follow the steps and let me know if this helps.

1. Sign into Skype

2. Go to Tools > Options > General > Audio settings

3. Uncheck Automatically adjust under the Microphone and Speakers sections

4. Set volume to your preference

5. Save and restart Skype

Let me know if this works!

Have a great day!