Can't connect to network

[billybob312]

Hi I'm getting a "can't connect to network" error message when I try to connect to my wifi.

The network adapter is a Realtek RTL8188EE.

I've reset winsocks, downloaded a more recent driver and reset the TCP/IP settings on my laptop, however I'm still getting a can't connect to network error message. The current driver version is 2023.5.130.2015.

All other devices are able to connect to our wifi. Please advise on what I can do to allow this laptop to connect to the wifi network.

[JanithTeresa]

I am having the same problem!!!!  Every other device hooks up fine to Charter Internet wifi, however, my most important laptop will not.  No one can figure it out.  I have the same specs as you do ... have you found an answer?

[doughjohn]

Hi

Well can we be precise about the problem please.

I expect to be suggesting things already tried, but it is the only way I know.

So for both of you, the Device Manager shows the device as installed and healthy?

If not, does the Device Manager VIEW Show hidden devices include it.

======

 As an adminstrator, in a Command Prompt Window, type

getmac

This will list MAC addresses for those items that are present, and may not be connected.

A good number would be 3,
1 x Ethernet
1 x Wi-Fi
1 x Bluetooth

and then type

ipconfig

and in the long list look for named devices have a matching MAC address.

Along with Device manager this is a way to determine the number of devices.

====================================

If it listed then is possibly a protocol issue.

So a ping test to your gateway, the number is likely to be 192.168.0.1 will be listed in the ipconfig and add 2 more.

ping 192.168.0.1
ping LOOPBACK
ping MICROSOFT.COM

Ping statistics for 192.168.0.1:        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

=============

At this point if all the above have been done and successful I would consider the troubleshooter below

And the result may be wrong in that it leads to the System Restore / Replace the adapter tab.

Is there actually a network there to connect to?

inSSIDer will run and show local networks, yours should be listed.  http://inssider.en.softonic.com/

Mine is actually the Blue one, and I know it there to connect to.

So please report what status your adapter has achieved,

Installed, it lists networks with inSSIDer, it can ping.

[JanithTeresa]

Finally had to go to Best Buy and seek Geek help ... the wireless card was not up-to-par even though working fine with Verizon Wireless ... so, I bought a Netgear side plus  in wireless N Adapter, N600 Dual Bank.  Seems to do the job!

[doughjohn]

Hi

Oh dear!

Well I only did part of the job, I would have moved onto the bit directly underneath.

The Transmit Power option is well hidden, very small in my screenshot, but I could have included it earlier.