Chromebook is rebooting instead of connecting to wifi during first time set up

[elburcho]

I got my new Chromebook and turned it on for the first time at which point I was prompted to connect to my wifi. I input my wifi password and there was a brief moment where it said connecting before everything went black and the machine reset. I tired again by connecting to my phone hotspot and the same thing happened. Does anyone know what would be causing this?

I have so far tried a hard reset and a PowerWash but the issue remained.

[The_Fossette]

@elburcho,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues connecting to your wireless network and the screen goes black.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you perform a recovery on the computer following the below steps and check if it helps.

On the working computer (not the Chromebook with the error):

1. If you're using a Mac or Windows computer:
   1. If you haven't yet, install Chrome.
   2. Open Chrome.
   3. Install the recovery app.
2. Open the recovery app.
3. Click Get started.
4. Click Select a model from a list, or type in the model number of the Chromebook you want to recover. To find this number, look at the bottom of the error message on your Chromebook screen.
5. Click Continue.
6. Insert your USB flash drive or SD card into the computer.
7. In the dropdown menu, choose the USB flash drive or SD card you inserted.
8. Click Continue.
9. Click Create now.
10. When you see a message saying that your recovery media is ready, remove the USB flash drive or SD card from the computer.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[elburcho]

Not sure if this would have worked as I managed to get through by phone and they sent someone to pick it up to be repaire

[The_Fossette]

@elburcho,

Thank you so much for keeping me posted.

If any other questions arise, please feel free to write back to me.

Cheers!