HP-Omen 15-ax010na Wireless Connection Problems

[HenryDH]

Recently acquried the HP Omen 15-ax010na laptop. Bought three months ago, up until recently has been working perfectly. Over the last couple of days the WiFi has been playing up, not being able to find ANY wireless network connections, (WiFi is turned on) therefore no internet connection. 

So far I have reinstalled the network driver and updated it, but to no avail, the problem still exists. I am on an 'public' wifi so therefore have no access to the router etc, but wifi is working on all other devices.

Any help would be muchly appreciated, I have the standard HP warranty until Feb '18 and a 7 year warranty insurance with John Lewis.

Thanks in advance, Henry.

[sandytechy20 · Accepted solution]

@HenryDH

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting wireless connection problems on your HP-Omen 15-ax010na. I would like to help you out with this issue today.

• Check the driver in device manager.
• In windows home screen type device manager.
• In the device manager screen search for network adapter and expand it.
• Check if there is any exclamation mark on the wireless driver.
• And then restore defaults in BIOS.
• Click here to know how to restore defaults.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[HenryDH]

In the end after updating all drivers, I went to the HP Drivers webpage and installed a different Wifi Driver and it has since worked without fault...

Many thanks for the advice though. 

[sandytechy20]

@HenryDH

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.

[HenryDH]

I have a new problem, please can you see if that can be resolved? I have posted it under a new header.

[sandytechy20]

@HenryDH

Thanks for the reply.

I do see that another expert has addressed the new issue on your computer.

I am not allowed to intervene.

Check and let me know if that issue is resolved in the same thread.

Cheers.

[Premium001]

HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

This document is for HP computers using a wireless network (a router) with Windows 10.

A variety of software and hardware problems can cause your Wi-Fi to stop working. Use the steps and tools in this document to resolve wireless Internet connection issues.

Certain troubleshooting steps require that you have access to the Internet using a wired network connection or a second computer or device.

For business computers, consult your company's IT department or your local IT service before making any environment or security changes.

   NOTE:

For information about wireless printer setup, or if you get an error message when trying to print wirelessly, go to HP Customer Support, enter your printer model, and then search for a document about installing your wireless printer or the displayed error message.

Recommended: Use the HP Guided Solution

 Let us guide you through the solution (in English).

OR follow the steps below.

Step 1: Check that the wireless key or button is enabled

Most notebook computers have a button or keyboard key to turn the wireless signal on and off. Check the button or key status to verify if the wireless signal is on.

1. Locate the wireless key or button. This could be an image of an airplane or a wireless signal.
   Button or key

   Description

   

   A standalone button with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

   

   F12 key with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

   

   F12 key with wireless icon and LED. This enables or disables "wireless mode." The LED illuminates in white or blue if active, and amber if wireless is turned off.

   

   A standalone wireless button. This is typically located above or near the keyboard.
2. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
   If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
   If the wireless signal is turned on, try connecting to the Internet again.
   If the wireless signal is turned off, press the button or key again to turn it back on, and then try connecting to the Internet again.

Step 2: Update the wireless driver through Device Manager

Downloading and installing the latest wireless LAN adapter driver can resolve common issues with the wireless Internet connection. Use Device Manager to find the latest WLAN driver.

Video of updating the wireless network adapter driver through Device Manager

Updating the Wireless Network Adapter Driver Through Device Manager in Windows

View this video on YouTube.

1. Using the search box on the taskbar, search for and open Device Manager.
2. In the Device Manager window, double-click Network adapters, right-click the name of the wireless adapter, and then select Update driver.
   Figure : Selecting Update driver

   
3. Click Search automatically for updated driver software.
   Figure : Update Driver Software window

   
4. If an updated driver is found, follow the instructions to install it.
5. Try to connect to the Internet.

If the problem persists, continue to the next step.

Step 3: Use automatic troubleshooting

Tools by HP or Microsoft can be used to automatically test and fix a large variety of wireless conditions. If your HP computer originally came with Windows 8, use HP Support Assistant, as it is specifically designed for HP computers. If your computer does not have HP Support Assistant, use the automated troubleshooter included with Windows 10.

Use HP Support Assistant network diagnostics

Use Windows Network and Internet Troubleshooter

Step 4: Check and reset hardware

Resetting the hardware on your wireless network in the proper sequence can resolve a variety of connection and performance problems.

1. Turn off your PC.
2. If your network includes a wireless router, wireless gateway, or wireless modem/router combination, disconnect the power cord from the router.
   Figure : Disconnecting the power cord from the router

   
3. If your network includes a separate broadband modem, disconnect the power cord from the broadband modem.
4. Wait at least 5 seconds, and then connect the power cord to the wireless router (and the broadband modem, if separate).
5. Wait until all lights come on and reflect normal Internet and PC activity. If the lights on the broadband modem indicate a problem, refer to the following list of options for help.
   • If all lights are off after reconnecting the power, check the power source by plugging the power cord into another power outlet. Service or replace your broadband modem if it cannot be turned on.
   • If only the power light is on and the remaining activity lights are off or show no activity, a network connection is not being detected. Make sure the cable carrying the Internet signal is connected to the broadband device. Make sure Internet cables coming into your residence have not been damaged or disconnected. You might need to contact your Internet service provider if other people in your area are also experiencing Internet outages.
   • If the Internet or Online light consistently blinks and does not indicate an online connection is available, the problem likely resides with your Internet service provider. Either wait until service is restored or contact your Internet service provider for further assistance.
6. Turn on your computer and wait until Windows opens. If you are using a notebook computer, follow the steps in How to Power Reset your Laptop​, and then continue with these steps.
7. Wait until Windows automatically connects to your wireless Internet network.
8. If Windows does not automatically connect, click the wireless connection icon  in the notification area on the taskbar, select the name of your wireless network, and then click Connect.
   A window might open prompting you for a password or push button connect actions depending on the type of security you are using.

If the problem persists, continue to the next step.

Step 5: Reinstall the wireless network adapter driver

Removing and reinstalling the wireless network adapter driver can clear registry values and reset configurations so the driver can be properly set up and accessed by Windows. Use one of the following sections to reinstall your wireless adapter.

Reinstall the Wi-Fi driver using HP Recovery Manager (preferred)

Use Device Manager to reinstall the driver

Step 6: Update wireless network drivers

Downloading and installing the latest driver for your wireless adapter can resolve issues with wireless Internet connections, especially issues related to performance or intermittent dropped connections.

Use one or more of the following sections to find updated drivers for your wireless networking hardware. If you cannot find an updated driver or the updated driver does not solve the problem, continue to the next step.

Get driver updates using Windows Update

Use HP Support Assistant to find updates automatically in Windows

Get driver updates from HP

Install updated Wireless LAN Driver using Device Manager

Get driver updates from other sites

Step 7: Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.

1. Using the search box on the taskbar, search for and open Create a restore point.
   The System Properties window displays.
2. Click Create.
   Figure : Clicking Create

   
3. Type a name for the restore point, and then click Create.
   Windows creates the restore point.
4. Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
   If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.
   Figure : Opening a Command Prompt as Administrator

   
5. Type the following commands one at a time, pressing Enter after each one.
   netsh int tcp set heuristics disabled
   netsh int tcp set global autotuninglevel=disabled
   netsh int tcp set global rss=enabled
   Figure : Typing commands in Command Prompt

   
6. To open the TCP Global Settings, type netsh int tcp show global in Command Prompt, and then press Enter.
7. Make sure all settings are disabled except Receive-Side Scaling State.
   Figure : Settings are disabled except Receive-Side Scaling State

   
8. Close Command Prompt, restart the computer, and then try to connect to the Internet.

If the issue persists, continue to the next step.

Step 8: Perform a Microsoft System Restore

If the computer was working on the wireless network in the past, but now cannot connect or performs poorly, use Microsoft System Restore to restore your system files back to a date and time when wireless networking was working well. For more information about System Restore, see Using Microsoft System Restore (Windows 10, 😎.

Step 9: Other things to try

If your computer still cannot connect or the connection performs poorly, one of the following sections might help resolve the issue.

Change your wireless environment

Restore BIOS to default settings

Reset your router settings (advanced)

Change the channel band selection on your router (improve performance)

Update the router firmware to troubleshoot a network connection

Configure wireless power options (cannot connect after returning from sleep mode)

Perform an HP System Recovery

Service the computer